What is the return policy ?
At Bottemode, we strive to ensure that you are completely satisfied with your purchase. Please take note of our return policy:
To initiate a return, please contact our customer service team at Bottemode@gmail.com with your order details. Once your return is approved, you will receive further instructions on how to send the product back to us.
Can I cancel or modify my order?
Yes you can cancel or modify your order within 1 business day. If so, please contact Bottemode@gmail.com with a full description of your desire.
What are the shipping options?
We offer free shipping on orders over $100. For free shipping, we ensure that your order will be delivered within 3-4 business days. If you need your order sooner, please email us at bottemode@gmail.com or leave a note during checkout. Additional shipping charges will apply for expedited delivery.
Do you ship internationally?
Yes, we do offer international shipping! Please note that the cost of international shipping is the responsibility of the customer. for additional information please contact us.
Can I exchange an item?
Yes, you can exchange an item within 1 week of receiving your order. To ensure a smooth exchange process, please notify us of your decision as soon as possible. At Bottemode, some items are extremely popular and sell out quickly, so timely communication is crucial.
To initiate an exchange, please contact our customer service team at bottemode@gmail.com with your order details and the item you wish to exchange.
How do I know if a product will fit me?
Most of our products are free size and are designed to fit anyone between sizes 2 to 8. However, if you would like to try them on before finalizing your purchase, please contact us. We are committed to ensuring a great shopping experience for you.
Do you offer gift wrapping?
Yes, we certainly do offer this option! This is one of our favorite processes. To arrange this, please email us immediately after making your purchase. We will be happy to assist you and ensure a great shopping experience.
How can I contact customer service?
you can reach us at bottemode@gmail.com. Please rest assured that you will receive a response within one business day.
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